Internet Shopping Policies
Policies are for Internet shopping only. Click here for In-Store
Policies or our Privacy Policy.
General Policies
- Satisfaction Guaranteed - Yes, we accept returns - Click here
to see bridepower's Return Policy.
- Don't hesitate to call us at 1866-THE-GOWN or email us with
any questions at any time!
- Payment by Visa, MasterCard, Discover and American Express are
accepted.
- If you purchase an item and cancel it before it is shipped,
a flat fee of $65 per item will be charged to cover our preparation expenses.
- There is no fee associated with the gown notifier form. If a gown is purchased through the gown notifier,
all Internet Policies apply.
- The Gown Locator requires a $50.00 locator fee.
This fee is refundable ONLY if we cannot locate the sample that you are looking for at a price that is at least 40% off the suggested retail price. Gowns found using our Gown locator service are returnable – Simply follow the Gown Return policy below.
Shipping Policy
(for bridepower ordering only)
Most gowns will ship within 3-5 weeks of your order maybe even sooner. All merchandise
is shipped USPS Priority Mail with delivery confirmation; so someone will need to
sign for your gown when it arrives.
Additional shipping charges will be assessed for international
shipping. All shipping and insurance costs are your responsibility.
Multiple Gown Orders
If you would like to purchase more than one gown at a time from bridepower.com, shipping cost applies to each gown. We can only accept a maximum of 2 gowns back for a refund. Please send an email to
consultant@bridepower.com with any questions. See shopping cart for detailed shipping costs.
International Orders
Yes, we ship internationally! Different shipping rates apply. For security purposes, we may ask for additional information before we can process your order. See shopping cart for detailed shipping costs. Please send an email to
consultant@bridepower.com with any questions.
Customs, Duties, and Taxes
Please note: It is a legal requirement that we declare the full value of the goods
on all packages destined outside the European Union, and shipments may be subject
to import duties and taxes, which are levied once a shipment reaches your country.
Additional charges for customs clearance must be borne by you; unfortunately we
have no control over these charges and cannot predict what they may be. In the event
of returning goods on which duty has been paid, if you have paid import duty for
goods received, and subsequently return the goods to us, it should be possible for
you to claim a refund of duties from your local Customs authority. To do this, you
will need to show them proof of duty paid and proof of export (e.g. certificate
of posting) when claiming your refund.
Should you have any further queries on duties payable/refundable, please contact
your local Customs authority.
Gown Return Policy(for bridepower
purchases only)
You as the bride incur all shipping and insurance costs to and from
bridepower (usually somewhere between $40-$80 in total) so be sure that
you are confident about your purchase. These costs are non-recoverable. Use our
inquiry feature in the catalog section to find out important information about your
selection.
If you cancel an order before it is shipped, a flat fee of $65 per item will be
charged to cover our preparation expenses (with the exception of gown locator purchases).
Note about Gowns purchased using our Gown Locator Service:
The Gown Locator requires a $50.00 locator fee.
This fee is refundable ONLY if we fail to locate the sample that you are
looking for at a price that is at least 40% off the suggested retail price* and
with the specifications you requested, within 10 business days.
Gowns found using our Gown locator service are returnable - Simply follow
the Internet Return policy below.
If you need to return an item after your receive it, you may return it for a full
refund of the gown cost if the following four conditions are met:
- You request a Return Authorization
Number from us via email or telephone within 3 days of receiving your item. Please
write your RA# on the top of the box.
- You ship it back to us to arrive
within 5 days of receiving your Return Authorization Number. This may require express
shipping methods. Please ship to: 130 Galen Street, Watertown, MA 02472.
- You insure the merchandise for the
purchase price.
- The returned merchandise is in its
original condition.
You will receive the return policy in writing with your order.
Your credit card will be credited within 72 hours of receiving the returned merchandise.
Errors and Omissions Policy
We reserve the right to change prices, terms, specifications and warranties without
notice. We endeavor to accurately describe every product offered for sale; however,
mistakes can sometimes be made. Any typographical, photographic, or specification
error in product description, pricing or offers is subject to correction and verification.
* Please note that the retail price will vary from store to store but a true Suggested
Retail price can always be obtained.
|